PR1 stuck on reboot

Our PR1 was stuck on reboot and won’t open. Brain status is blinking yellow. What to do first?

What power supply are you using?
Try taking the modules out and disconnecting any network or USB devices, just see if it boots on its own.
Strongly suggest getting in the product support system, send them an email: Opto22 - Support

Hi Beno, we have the same issue with this one: EPIC will not boot past white screen

Ok, well, solution is in the last post of that thread, so you are on the right track.

Since we’re outside US, our local distributor said that we need a new controller.

My concern is the HMI, do we have a way to have it backed up or retrieved?

If you never backed it up, its going to be tough.