We are still developing our product. My current setup is simple for creating Groov screens and working on the Strategy. Occasionally during my times of creating screens and being online with the EPIC, I will get a message across the top of the GroovManage screen of ‘Server Offline - Data May Be Stale’. I have looked at the other ‘Stale Data’ posts, but they didn’t seem like they applied. Maybe they do and I’m just missing it. This condition does not happen every time I’m connected, but often enough.
The particulars of our setup:
View vR4.2a (R57686) built 12/13/19
I am using a Win10 laptop to connect to the EPIC, the EPIC & laptop have the Ethernet plugged into a small hub. I did find in Settings on the Win10 laptop, that the ‘Turn off Harddisk After x minutes’ the powered & battery where both set to 10 & 20 min respectively. I set them both to ‘Never’ to see if that will help. We will be installing an EPIC in our development unit soon and I don’t want this to happen. I have the Groov ‘Log’ saved if that will help.