On-Board EPIC Screen Reboots

We have a newly installed EPIC at a customer site, and the screen displays the Groov Epic logo, then before it can get to the login screen it reboots and does it all again.

This is just the on-board screen, as connecting via a browser using the IP address works as normal.

Power cycling does not resolve the issue.

Here’s a short video clip on dropbox of what we’re seeing.

That’s not normal, I recommend reaching out to our support team for that issue at Support@Opto22.com