Lost connection


#1

My groov box keeps losing the connection to my pac controller. It does not automatically reconnect. I have to reboot the groov to get my tags working again. Is there a problem with my unit or is this a known issue?

Groov and controller are on same network/domain/subnet. Both have secondary redundant IP address on a secondary subnet that correlate with eachother.


#2

That’s odd behavior.
Can you please email support@opto22.com and get them to take a look at things (I would start with the groov logs).

I have a few racks of Opto at my house and a groov, it has every reason to be cranky as I beat on my home network something bad, but it has been rock solid for years (can you believe that groov had its second birthday last month!?).


#3

groov logs? Where do I get these?
N/M found them. I thought they would be under the admin console.


#4

As you know, you click on ‘Help’ in Build mode…

But, did you get the connection issue sorted?


#5

Not yet. Waiting for it to happen again to get some real-time troubleshooting data.


#6

I am having this same problem with my groov box. Does anyone have a fix?


#7

It hasn’t happened again. It only seems to happen when we have extended idle times (no activity) ie. during our off-season.