How to setup IP address for OPTO 22 SNAP-UP1-ADS (SNAP Ultimate controller/brain)

During setting up IP address, it indicated setting format error. When the MAC address indicated “00-3a-0d-”, it should be followed by “00-2d-68”. However the last number “8” was unable to be inputted. Then even confirmed, it indicated format error. Even I erase the “-”, it still alarmed error. Would you please let us know how to solve it?

Regarding software in the disc, it is unauthorized. Would you please provide an authorized one?

王瑞 深圳市湾边贸易有限公司
Thank you and best regards,
Rm# 108, South Building, TongHaiYuan, No.38 YuQuan Road, NanShan District, ShenZhen City, GuangDong Province, China 518052

Here is the contact information for APT:

APT Technology Co., Ltd.(Beijing)
902 Room, No. 1 Building, Deshengzhiye,
No. 26 Huangsi Street, Xicheng District
100011 Beijing
Phone: (86)010-82809672
Fax: (86)010-82809622

You could try changing the MAC address to upper case, or perhaps changing keyboard settings to English (US)… it may be getting an unexpected character code. Depending on what operating system you are using, you might also try running in a virtual machine of on older OS such as Windows 95. Good luck.

Thank you very much. Will try.

I am the technical support of APT’s Guangzhou Office.
If you have any questions please call: ( 86) 020-33808210 Tel:18975500303
My e-mail: QQ:515540554