I had a situation last night that I’m not quite sure how to resolve…
I had a Groov EPIC PR-1 controller restart unexpectedly over the weekend after a UPS died in my shop. The power issue knocked out both the EPIC controller and the network switch the controller was connected to. I got everything back up and running and everything seemed fine.
Last night around 10pm, I got a call from my operator stating that Groov View didn’t seem to be working. They were essentially pressing a start button and nothing was happening.
I tried to get into debug mode in OptoControl to see what was happening and then when my issues started. Every time I tried to get into debug, I got an error message. Socket not connected. Last command sent: Rev. There may have been more.
I could log in to Groov Manage no problem. I tried restarting the controller. I tried turning the power completely off and back on. I tried disabling and re-enabling the PAC Control runtime in the controller. I tried backing up and restoring the controller. Nothing worked – I couldn’t get in to debug mode.
I finally did a factory reset around midnight, and I didn’t have any issues downloading my strategy to the controller and running it after that.
Has anybody else ever experienced anything like this?