GROOV EPIC not working

groov EPIC
1

Hi all,

After powering up GROOV EPIC, the loading bar on the screen doesn’t progress and the processor keeps restarting after few minutes.

To be noted that:

  • I used the button “reset” of the the processor,
  • I was working on it and it already has an IP address (I can’t ping it),
  • Indicators of I/O modules are red,
  • I didn’t reinstall the processor before facing this issue.

Can anyone help me with this issue?

2

Have you tried doing a full factory default reset? That would be a last resort.

Use a paper clip to depress the RESET button for approximately 8 seconds. Release the button when the
STATUS LED blinks alternately between red and green.

3

The issue still remains after trying the factory default reset.

4

Hi @echerif, if your unit will not boot after attempting a factory reset, then I would recommend sending your issue to the Opto 22 product support team (support@opto22.com or 951-695-3080)

Sorry for your troubles, and let us know if the issue gets resolved to your satisfaction.

5

remove the EPIC from the PSU and make sure none of the pins are bent

6

@echerif, have you got this issue resolved? I have the same problem now.