Edge Historian to Main Gateway Missing Data

groov EPIC
1

I have an Edge device talking to another Gateway. My main Gateway showed the edge device connected. Some tags were updating historical data and others were not (store and forward). When I tried to access the edge system it kept saying it was trying to stop. I eventually had to reboot, but appear to have lost some data.

Has anyone experienced this? I am worried we may need to install a PC and remove the Opto 22.

image
image279×544 9.86 KB

2

Can you please provide some further clarification? What edge device are you using? Ignition version? Firmware version? When you say “it kept saying it was trying to stop” where did you see that message?

I don’t know of any widespread issue on our device that would cause this. I would suggest opening a product support ticket with support@opto22com so we can try to recreate any issue you are having.