Black Screen When Accessing Groov Manage on Groov EPIC Any Fixes?

Hi everyone,

Iam having an issue where the Groov Manage interface on my Groov EPIC device shows a black screen when I try to access it.

The device appears to be running fine, and I can ping it, but the interface doesn’t load properly. I have tried restarting the device, checking network connections, and updating the firmware, but the problem persists.

Iam usinginsert firmware , and this started happening after mention any changes, like updates or reconfigurations.

Has anyone encountered this before or knows a way to resolve it? Your help would be greatly appreciated.

Thanks!

Where is the black screen happening? On the front display of the groov EPIC or at you web browser on the PC?
Did this system run before, or is it a new one out of the box?
Is the front screen showing anything when you start the system?