Alerts not in Message Log


#1

I have a situation where I’ve setup alerts in Groov and when a certain threshold is reached, it generates an email and a text. Recently I’ve had emails generated but there is no record of the event in the message log. We believe these to be erroneous events but there’s no way to tell because we have no way of looking at why these events triggered.

How can a threshold be reached which triggers an email and that event not be logged???

Thanks,

Dave


#2

It really shouldn’t happen: internally, when a threshold is reached we generate a list of actions that needs to happen as a result. The first item on that list is always “log it to the database”, and then for events that have requested email notifications we add that to the list as well.

You should also be able to see things being logged in the system log. You can get to it in View mode (in 3.5) by clicking the gear menu and selecting “View Logs”, or in Build mode by selecting “Help -> View Logs…”. Are your events appearing in there?


#3

Unfortunately, it’s not logging it.

I’m at 3.4C. How do I get to the system log from there?


#4

The Build mode instructions work for 3.4c.


#5

Here is the alert setup:

Here is the text message we received at 6:07 AM on 3-17-2018

image

Here is the entire log for 3-17-2018: AS you can see there is no reference to the above configured alert
2018-03-17, 15:59:32 GMT-07:00 INFO com.opto22.groov.server.database.VacuumDbHandler - Database vacuum finished.
2018-03-17, 15:59:28 GMT-07:00 INFO com.opto22.groov.server.database.VacuumDbHandler - Database vacuum started.
2018-03-17, 15:59:28 GMT-07:00 INFO com.opto22.groov.server.database.VacuumDbHandler - Preparing to vacuum database.
2018-03-17, 08:04:52 GMT-07:00 INFO com.allen_sauer.gwt.log.client.Log - User ‘admin’ is closing page ‘Home’.
2018-03-17, 08:04:52 GMT-07:00 INFO com.allen_sauer.gwt.log.client.Log - User ‘admin’ is opening page ‘Home’.
2018-03-17, 08:04:52 GMT-07:00 INFO com.allen_sauer.gwt.log.client.Log - Project.loadPages() - Pages loaded successfully.
2018-03-17, 08:04:52 GMT-07:00 INFO com.allen_sauer.gwt.log.client.Log - Project.finishLoading() - All requests finished, building pages and calling back.
2018-03-17, 08:04:52 GMT-07:00 INFO com.allen_sauer.gwt.log.client.Log - Project.loadDevices() - Devices loaded successfully.
2018-03-17, 08:04:52 GMT-07:00 INFO com.allen_sauer.gwt.log.client.Log - ClientContentManager.imagesLoadedCallback() - Loaded 77 images.
2018-03-17, 08:04:51 GMT-07:00 INFO com.allen_sauer.gwt.log.client.Log - ClientContentManager.stop
2018-03-17, 08:04:51 GMT-07:00 INFO com.allen_sauer.gwt.log.client.Log - ClientContentManager.start
2018-03-17, 08:04:51 GMT-07:00 INFO com.allen_sauer.gwt.log.client.Log - Project.loadSettings() - Settings loaded successfully.
2018-03-17, 08:04:50 GMT-07:00 INFO com.allen_sauer.gwt.log.client.Log - Groov is being loaded in a browser.
2018-03-17, 08:04:50 GMT-07:00 INFO com.allen_sauer.gwt.log.client.Log - Browser info - Platform = “Win32”.
2018-03-17, 08:04:50 GMT-07:00 INFO com.allen_sauer.gwt.log.client.Log - Browser info - UserAgent = “Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/64.0.3282.186 Safari/537.36”.
2018-03-17, 08:04:50 GMT-07:00 INFO com.allen_sauer.gwt.log.client.Log - Client determined browser type: Chrome Chromium
2018-03-17, 08:04:50 GMT-07:00 INFO com.allen_sauer.gwt.log.client.Log - Project is valid = “true”.
2018-03-17, 08:04:50 GMT-07:00 INFO com.allen_sauer.gwt.log.client.Log - User ‘admin’ is loading View mode.
2018-03-17, 08:04:50 GMT-07:00 INFO com.allen_sauer.gwt.log.client.Log - ClientContentManager created.
2018-03-17, 07:54:40 GMT-07:00 INFO groov.Audit - Project changed event: User 1 from 67.160.201.230:56393 made a UPDATE to EVENT in Chrome
2018-03-17, 07:54:07 GMT-07:00 WARN com.allen_sauer.gwt.log.client.Log - ClientDeviceManager.getCanonicalTag() - Failed to find a tag for id 2615
2018-03-17, 07:54:06 GMT-07:00 INFO com.allen_sauer.gwt.log.client.Log - ClientContentManager.imagesLoadedCallback() - Loaded 77 images.
2018-03-17, 07:54:06 GMT-07:00 INFO com.allen_sauer.gwt.log.client.Log - User ‘admin’ is closing page ‘Section 1,2,3’.
2018-03-17, 07:54:06 GMT-07:00 INFO com.allen_sauer.gwt.log.client.Log - User ‘admin’ is loading Build mode.
2018-03-17, 07:54:06 GMT-07:00 INFO com.allen_sauer.gwt.log.client.Log - hide user menu
2018-03-17, 07:54:06 GMT-07:00 INFO com.allen_sauer.gwt.log.client.Log - ClientContentManager.stop
2018-03-17, 07:54:06 GMT-07:00 INFO com.allen_sauer.gwt.log.client.Log - ClientContentManager.start
2018-03-17, 07:52:20 GMT-07:00 INFO com.allen_sauer.gwt.log.client.Log - User ‘admin’ has subscribed to tags for page ‘Section 1,2,3’.
2018-03-17, 07:52:20 GMT-07:00 INFO com.allen_sauer.gwt.log.client.Log - User ‘admin’ is closing page ‘Home’.
2018-03-17, 07:52:20 GMT-07:00 WARN com.allen_sauer.gwt.log.client.Log - ClientDeviceManager.getCanonicalTag() - Failed to find a tag for id 2615
2018-03-17, 07:52:20 GMT-07:00 INFO com.allen_sauer.gwt.log.client.Log - User ‘admin’ is opening page ‘Section 1,2,3’.
2018-03-17, 07:52:15 GMT-07:00 INFO com.allen_sauer.gwt.log.client.Log - User ‘admin’ has subscribed to tags for page ‘Home’.
2018-03-17, 07:52:15 GMT-07:00 INFO com.allen_sauer.gwt.log.client.Log - Project.loadSettings() - Settings loaded successfully.
2018-03-17, 07:52:15 GMT-07:00 INFO com.allen_sauer.gwt.log.client.Log - Project.finishLoading() - All requests finished, building pages and calling back.
2018-03-17, 07:52:15 GMT-07:00 INFO com.allen_sauer.gwt.log.client.Log - User ‘admin’ is opening page ‘Home’.
2018-03-17, 07:52:15 GMT-07:00 INFO com.allen_sauer.gwt.log.client.Log - Project.loadDevices() - Devices loaded successfully.
2018-03-17, 07:52:15 GMT-07:00 INFO com.allen_sauer.gwt.log.client.Log - Project.loadPages() - Pages loaded successfully.
2018-03-17, 07:52:15 GMT-07:00 INFO com.allen_sauer.gwt.log.client.Log - ClientContentManager.imagesLoadedCallback() - Loaded 77 images.
2018-03-17, 07:52:14 GMT-07:00 INFO com.allen_sauer.gwt.log.client.Log - User ‘admin’ is loading View mode.
2018-03-17, 07:52:14 GMT-07:00 INFO com.allen_sauer.gwt.log.client.Log - ClientContentManager.stop
2018-03-17, 07:52:14 GMT-07:00 INFO com.allen_sauer.gwt.log.client.Log - ClientContentManager.start
2018-03-17, 07:52:14 GMT-07:00 INFO com.allen_sauer.gwt.log.client.Log - PageList.saveAllPages: The following pages have changed, saving them.
2018-03-17, 07:52:13 GMT-07:00 INFO groov.Audit - Project changed event: User 1 from 67.160.201.230:56337 made a UPDATE to PAGE in Chrome
2018-03-17, 07:50:14 GMT-07:00 INFO com.allen_sauer.gwt.log.client.Log - ClientContentManager.imagesLoadedCallback() - Loaded 77 images.
2018-03-17, 07:50:13 GMT-07:00 INFO com.allen_sauer.gwt.log.client.Log - ClientContentManager.start
2018-03-17, 07:50:13 GMT-07:00 INFO com.allen_sauer.gwt.log.client.Log - ClientContentManager.stop
2018-03-17, 07:50:13 GMT-07:00 INFO com.allen_sauer.gwt.log.client.Log - hide user menu
2018-03-17, 07:50:13 GMT-07:00 INFO com.allen_sauer.gwt.log.client.Log - User ‘admin’ is loading Build mode.
2018-03-17, 07:50:13 GMT-07:00 INFO com.allen_sauer.gwt.log.client.Log - User ‘admin’ is closing page ‘Home’.
2018-03-17, 07:50:02 GMT-07:00 INFO com.allen_sauer.gwt.log.client.Log - User ‘admin’ has subscribed to tags for page ‘Home’.
2018-03-17, 07:50:02 GMT-07:00 INFO com.allen_sauer.gwt.log.client.Log - User ‘admin’ is closing page ‘Home’.
2018-03-17, 07:50:02 GMT-07:00 INFO com.allen_sauer.gwt.log.client.Log - User ‘admin’ is opening page ‘Home’.
2018-03-17, 07:47:07 GMT-07:00 INFO com.allen_sauer.gwt.log.client.Log - User ‘admin’ is closing page ‘Home’.
2018-03-17, 07:47:03 GMT-07:00 INFO com.allen_sauer.gwt.log.client.Log - User ‘admin’ has subscribed to tags for page ‘Home’.
2018-03-17, 07:47:03 GMT-07:00 INFO com.allen_sauer.gwt.log.client.Log - User ‘admin’ is opening page ‘Home’.
2018-03-17, 07:47:03 GMT-07:00 INFO com.allen_sauer.gwt.log.client.Log - Project.finishLoading() - All requests finished, building pages and calling back.
2018-03-17, 07:47:03 GMT-07:00 INFO com.allen_sauer.gwt.log.client.Log - Project.loadPages() - Pages loaded successfully.
2018-03-17, 07:47:02 GMT-07:00 INFO com.allen_sauer.gwt.log.client.Log - Project.loadDevices() - Devices loaded successfully.
2018-03-17, 07:47:02 GMT-07:00 INFO com.allen_sauer.gwt.log.client.Log - ClientContentManager.imagesLoadedCallback() - Loaded 77 images.
2018-03-17, 07:47:02 GMT-07:00 INFO com.allen_sauer.gwt.log.client.Log - Project.loadSettings() - Settings loaded successfully.
2018-03-17, 07:47:02 GMT-07:00 INFO com.allen_sauer.gwt.log.client.Log - ClientContentManager.start
2018-03-17, 07:47:02 GMT-07:00 INFO com.allen_sauer.gwt.log.client.Log - ClientContentManager.stop
2018-03-17, 07:47:01 GMT-07:00 INFO com.allen_sauer.gwt.log.client.Log - Project is valid = “true”.
2018-03-17, 07:47:01 GMT-07:00 INFO com.allen_sauer.gwt.log.client.Log - User ‘admin’ is loading View mode.
2018-03-17, 07:47:01 GMT-07:00 INFO com.allen_sauer.gwt.log.client.Log - ClientContentManager created.
2018-03-17, 07:47:01 GMT-07:00 INFO com.allen_sauer.gwt.log.client.Log - Groov is being loaded in a browser.
2018-03-17, 07:47:01 GMT-07:00 INFO com.allen_sauer.gwt.log.client.Log - Browser info - Platform = “Win32”.
2018-03-17, 07:47:01 GMT-07:00 INFO com.allen_sauer.gwt.log.client.Log - Browser info - UserAgent = “Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/64.0.3282.186 Safari/537.36”.
2018-03-17, 07:47:01 GMT-07:00 INFO com.allen_sauer.gwt.log.client.Log - Client determined browser type: Chrome Chromium


#6

That log only goes back to 7:47 AM PDT; was there any more for it?

You may need to click the “Download Logs” button to go back further.


#7

The entire log goes back to 10-23-17. I only posted all the entries from the day in question, 3-17-2018.

How far back would you like me to go?


#8

No further, I’m looking into it.