PAC Display Runtime running very slowly - displays freezing

For clarification, you are experiencing sluggish performance and tag update freezing.
I’m experiencing only tag update freezing - performance has been fine. I only get tag update freezing on launch, closing and relaunching eventually works and then everything is normal.

We are both using PAC Display 10.2 (You’re on basic, I’m on pro)
We both have Windows Defender Antivirus exclusions for our supertrend/historical data log folders.
We both are running Win10 Pro build 1903 with all windows updates.
We are both running cpu integrated graphics.
We are both running on solid state storage.

Is this all correct?