Groov-AR1 Won't Power Up

I have an AR1 that won’t power up or respond anymore. I popped the cover off and F1 is good and red LED1 is on. Power at terminals is 11.97 VDC. Are they any other checks I can do to revive this device?

Edit: I try to restore to factory defaults. I hold the Power Button for about 7 seconds and LED1 turns off and LED2 turns on. the SYS Light, Power Button and groov logo never light up.

Thanks in advance.

You’ll want to contact Customer Support for that one, sorry.