Unsuccessful again. According to PAC Manager I successfully installed the R9.5a firmware, but when I went to the inspect screen the old firmware was shown (R9.4B). Despite that, on a futile attempt I went ahead and tried to install version R9.5d and ended up with an error message saying "Could not access 'Response' file"
Here are pictures with the details discussed:
In the following image you can see that the firmware version R9.5a was successfully installed.
Then when I went to check the firmware version it still shows the older R9.4b version is on the controller.
Still, I decided to try and reinstall the R9.4d firmware version anyway to see what would happen. During what looked like the installation process the message "Waiting for response" was displayed for longer than expected in the results box.
After a waiting 10 seconds or so the final result was "Could not access 'Response' file" was shown and as expected the firmware version did not change when I checked the inspect window.
Any thoughts on where I should go from here?